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Frequently Asked Questions
Help Centre

Frequently Asked
Questions

Answers to common questions about our products, warranty, payment, and coverage.

  • KEBS Approved
  • 6–12 Month Warranty
  • 16+ Counties Served
8 Questions
16+Counties
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Yes. All SCODE LTD products are of high quality and approved by the Kenya Bureau of Standards (KEBS).

Most products come with a 6–12 month warranty. Cook stoves typically have 6 months, institutional stoves 12 months, and electric pressure cookers 12 months with extended maintenance up to 5 years.

Yes. We offer Lipa Mdogo Mdogo flexible monthly payment via mobile banking for solar home systems and electric cooking appliances.

We operate across 16+ counties including Nakuru, Nairobi, Kiambu, Meru, Kakamega, Nandi, and more. Visit our Coverage page for the full list.

Yes. Free installation for solar systems, end-user training after purchase, and free maintenance for solar products for one year.

You can save up to 50% of charcoal or firewood thanks to superior insulation and efficient design in our improved cook stoves.

Yes. Dealer pricing is available for minimum orders of 20 units. Contact us for dealer programme details.

Our head office and community-training centre is 8 km from Nakuru town, along the Nakuru—Subukia—Nyahururu highway, behind Heshima Centre.

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